For support we require you to log a ticket through the mobile app or by visiting the online portal.

Every call is important and need to be logged and traced.
We DO NOT offer support through Facebook, Facebook messenger, Whatsapp or SMS. 

To log a support tickets any time via email, please use your registered email addess with us and send an email to: support@cwayinternet.co.za

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For first install, replace "host.example.com" with "portal.cway.co.za"(without the inverted commas)
Use your login details you received from us at sign-up to login

ICE

We all have been there… Emergency upon emergency. There are just those times when a little extra help will save the day. The meaning of ICE.

In the Case of an Emergency

until

Initial Contract Ends.

When you choose this option, we will assist you with a free installation. All we require is that you return the initial installation fee to us when you cancel or when your payment falls into arrears. The equipment remains our responsibility to replace and maintain because it remains our property. So you never need to worry that the equipment needs to be insured or damaged.